Communication

Receptionist: Good morning. Golden Hotel. How can I help you?

Guest: Hello. I'd like to make a reservation for two nights.

Receptionist: Certainly. When would you like to check in?

Guest: On August 5th.

Receptionist: What kind of room would you like?

Guest: A double room with a sea view, please.

Receptionist: Let me check... Yes, we have one available. The rate is $120 per night.

Guest: That's fine. Does it include breakfast?

Receptionist: Yes, breakfast is included.

Guest: Great. I'll take it.

Customer: Good afternoon. I'd like to book a tour to Ha Long Bay.

Travel Agent: Sure. We have a 2-day and a 3-day tour. Which one would you prefer?

Customer: What's included in the 2-day tour?

Travel Agent: It includes transport, accommodation, meals, and a guide who speaks English.

Customer: That sounds great. How much does it cost?

Travel Agent: It's $150 per person.

Customer: Can I get a discount for a group of four?

Travel Agent: Yes, we offer a 10% discount for groups of four or more.

Customer: Perfect. We'll book that.